帐号找回问题

xsr84

帐号被锁，所以填了回报单申请恢复帐号，客服回复：We use automatically stored save points to roll compromised Diablo III accounts back to their pre-compromise state. Save points are regularly updated, but they will not be totally current when a compromise occurs. Because of this, progress gained on the account since the save point was made, including all progress (such as items, gold, or newly created heroes) since the potential compromise, will be permanently lost when we roll an account back. We cannot adjust the automatic rollbacks in any way, or restore any progress lost as the result of a rollback. Each Diablo III account is limited to two rollbacks, and we need your approval before we can use one of your rollbacks. If you would like us to roll your account back, please respond to this ticket and clearly tell us that you want to use one of your two rollbacks. Do not play on the account after requesting a rollback. Any progress gained before the account is rolled back will be permanently lost.
英文不是很好，好像说的是要回复是否同意回档的意思吧，请问如何回复，是直接回复邮件呢还是再从新填一份回报单？因为无法登陆，所以无法回复之前填的回报单，难道要重写一份回报单？