[Steam]支付宝购买游戏时出错 STEAM解决流程(更新-修复错别字和错误的隐藏 无需回复 直接可见！因为大家出问题了都很急！）

Ranxin

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首先感谢原帖作者-----艾泽拉斯国家地理的【陶瓷国中的猪】帖子作为导航！

[原创：渣英文也能搞定STEAM客服]STEAM打折了(尤其要到圣诞了)用支付宝支付游戏出现问题怎么办？！ 一帖搞定
http://bbs.ngacn.cc/read.php?tid=5671833&page=e&rand=147
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以下是解决流程和需要填写的数据：

STEAM支持中心的问题分类----分类  Steam Trading/In-Game Items > Stolen/Hijacked Items  







这里需要注意的是 STEAM帮助服务里的账号和STEAM的游戏库账号是不通用的 需要重新注册一个 但可以使用和STEAM游戏库账号一样的名称和密码！

回答格式:
Use coupons buy -=此处填写你购买的游戏英语名称=-

支付宝 Display payment success but have not received the game

STEAM ID : =-你的STEAM账号=-

BUT (支付宝)Pay treasure reality trading success

填写你在支付宝购买的游戏交易号（对应图片3A） - =-填写你购买的游戏英语名称=-

Transaction number：填写支付宝的交易号（对应图片3B）

Merchant order number：填写支付宝商品订单号（对应图片3c)

Hope to fill a -=填写你购买的游戏英语名称=- give me

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以下是STEAM客服的购买建议
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Thank you for contacting Steam Support.

It appears due to an error in the purchasing process, the transaction failed. We apologize for any inconvenience this issue may have caused.

Completely exit the Steam client and your web browser to ensure all pending checkout windows are closed before attempting the purchase again. Purchases may fail due to having multiple checkout attempts in process simultaneously.

Please attempt your purchase again using a web browser instead of the Steam client. If possible, please use Internet Explorer 7+ or Firefox to complete this transaction.


When using AliPay as your payment method, you will be automatically re-routed back to Steam after filling in your information. This will confirm your purchase. This process can take up to 60 seconds. To avoid purchasing failures, please do not hit your back button or close the AliPay window before this process is complete.

If you still encounter errors, please reply with a screenshot of the issue you are encountering and we will continue to troubleshoot.

If you do see a charge on your AliPay account, please reply to this ticket with a screenshot of the charge as it is shown on your account. Please include the Invoice ID or Transaction number that is listed in the transaction details, as soon as we have a screenshot we will investigate further.

由于在购买过程中的错误出现，交易失败。这个问题可能造成的任何不便，我们深表歉意。
完全退出Steam客户端和Web浏览器，以确保所有等待结帐的窗口都关闭，然后再次尝试购买。购买过程中同时有多个结帐尝试可能会失败，由于。
使用Web浏览器，而不是Steam客户端，请再次尝试购买。如果可能，请使用Internet Explorer 7+或Firefox来完成这个交易。

使用支付宝作为付款方式时，你会被自动重新连接回Steam，填写您的信息。这将确认您的购买。这个过程可能需要长达60秒。为了避免购买失败，请不要按后退按钮或关闭支付宝的窗口，在完成这个过程之前。


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STEAM客服 关于任何购买方面的服务 全部均提示你要出示先关图片信息 且不得有任何水印或修改的痕迹！  整个解决过程可能很慢 但一定会有一个答复 请耐心等待！

我的这次申请 总时间为3天 全部为客服一对一服务 质量相当不错

最后 大家使用STEAM 愉快！