哪位英语大神给翻译一下客服的回复是什么意思！！！

aicovictor

在某宝花360买的uplay版黄金版，进游戏后发现没中文，遂联系育碧客服反应情况，今天客服回复我了，谁给翻译一下：
My name is Bruno and I would like to thank you for contacting Ubisoft Support. Rest assured I am here to help.

I have investigated your account and it appears your version of the game was not obtained through a promotional bundle. Please note the recent patch only applies to promotion bundle versions of the game. I apologise for the confusion.

You will need to contact your retailer to purchase a version of the game with your desired language pack. I hope you find this information useful.

If there is anything else I can do for you, please do not hesitate to contact me.