[FAQ] Troubleshooting & contacting support 【游戏FAQ】steam官方讨论区

草摩谦人

[FAQ] Troubleshooting Dragon Commander & support

Known issues:

1) Issue: The game does not start up and you have a desktop resolution of 1600x900 (or similar 16:9 screen):

Temporary solution A: Start up the game in windowed mode.

download this file:

http://病毒网站/184FHUJ

And place it in ..\Documents\Larian Studios\Dragon Commander\

If these folders do not exist, create them manually.

You can now start the game and set it to the windowed resolution of your choice.

Note: we are working on a fix for this as soon as possible.

Temporary solution B: delete all files in ..\Documents\Larian Studios\Dragon Commander\

This will reset all config and graphics options to default.

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2) When going to combat, the game crashes

Temporary solution A: Set your graphics settings to medium or lower. Texture quality should be medium or lower.

Temporary solution B: if you are playing on a laptop with both intel HD onboard graphics and a mobile graphics card, set your preferred graphics processor to the NVIDIA or AMD card instead of onboard intel.

http://lnv.gy/19KJdI6

If the issue persists, send a mail to supportdc@larian.com

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3) Issue symptoms:

- one third of the screen is white

- you have graphics artifacts/sorting issues

- you have font problems (words missing or letters missing)

- you have very low framerate in the interface or in combat

solution: do not force Anti-Aliasing in your driver settings for our application. Set it to default 3D settings or set it to "application controlled". Do not override AA settings via drivers.

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*** Contacting support:

If you encounter difficulties installing or running Divinity: Dragon Commander, do not hesitate to contact our technical support department by email or via the official forum.

Before contacting support, we suggest that you first check our technical support forums:

http://www.larian.com/forums/ubbthreads.php?ubb=postlist&Board=59&page=1

Should this not help you, please download and run the following support tool:

http://www.larian.com/DDC_SupportTool.exe

, which

will create a diagnostic report.

Please send the report.zip generated by the tool to supportDC@larian.com together with the following information:

* Name of the game

* language

* game version (visible in the ingame menu)

* platform (steam, gog.com, larianvault.com)

* Type of problem (In order to help you most effectively please describe the problem as clearly as possible)

* When does this problem occur?