家园重制版-官方支持论坛翻译-家园常见电脑故障排除-20150306

cloudfei

主题：家园常见电脑故障排除

原文网址：
https://gearboxsoftware.zendesk.com/entries/62484764-General-PC-Troubleshooting-


作者：Josh
翻译：有道君
润色：cloudfei
日期：20150306

These errors can be caused by a wide array of different issues, so there is not a universal fix. These are some troubleshooting steps that have worked for many users:
游戏报错可能有许多不同的问题造成的，所以没有通用补丁。以下是一些故障排除步骤，可能对许多用户有用。


- Update your video drivers OR step back through previous driver versions until you find a version that may resolve the issue. You can download video drivers from your graphics card manufacturer’s website.
-升级你的显卡驱动，或回滚到过去可用的驱动一直到你发现一款可解决问题的驱动版本。你可以从显卡生产厂商的官网下载驱动。
NVidia GeForce Driver (NVidia Only) - http://www.geforce.com/drivers
AMD ATI Video Driver (AMD Only) - http://support.amd.com


- It is possible that some files did not install properly or are corrupted. You can verify your game data by right clicking on Homeworld Remastered in the game library, click on Properties, then select the “Local files” tab and click on “Verify integrity of game cache” (defragmenting the cache files in this menu is also a good idea to help performance, if you have never done so). If this does not resolve the issue, you can try uninstalling and reinstalling Homeworld Remastered and the latest update.
（正版Steam用户可尝试此步骤，破解版及汉化版跳过此步）
-有可能一些文件没有正确的安装或者损坏了。你可以用以下方法验证游戏数据：在游戏库中右击《Homeworld Remastered》图标，点击Properties，接着选择“Local files”标签，点击“Verify integrity of game cache”（如果你从来没用过的话，这个菜单中的“defragmenting the cache files”也是一个提高性能的好方法）。如果这样没有解决问题，你可以尝试“uninstalling”，然后再“reinstalling”家园重制版以及最新升级补丁。

- Uninstall/clean/update your NVIDIA PhysX drivers - http://www.nvidia.com/object/physx-9.12.0613-driver.html
-拆卸/清理/升级 你的NVIDIA PhysX驱动  - http://www.nvidia.com/object/physx-9.12.0613-driver.html
(直接升级NVIDIA显卡驱动，不会升级PhysX驱动，可以使用以上方法，或者完整拆卸显卡驱动后，再重新安装)

- Update your Microsoft C++ redistributables. You will need to install the C++ 2005, 2008, 2010, and 2010 SP1 versions to ensure compatibility. All four C++ redistributable packages are required. Please ensure you install the x86 version for 32-bit applications. You can find these 4 versions at the following links. Install each of them one at a time, and if given the option, select to "Repair" the installation.
-升级Microsoft C++ redistributables ,为确保稳定性需要安装C++ 2005, 2008, 2010, 2010 SP1 版。4个版本都需要安装。请确保安装为32位程序服务的X86版本。你可以在以下链接中找到这4个版本。一次安装一个，如果弹出选项，请选择“Repair修复”。

Visual C++ Redistributable 2005 x86 – http://www.microsoft.com/en-us/download/details.aspx?id=3387
Visual C++ Redistributable 2008 x86 - http://www.microsoft.com/en-us/download/details.aspx?id=29
Visual C++ Redistributable 2010 x86 - http://www.microsoft.com/en-us/download/details.aspx?id=5555
Visual C++ Redistributable 2010 SP1 x86 - http://www.microsoft.com/en-us/download/details.aspx?id=8328

- Install Microsoft .NET 4 Framework - http://www.microsoft.com/en-us/download/details.aspx?id=17851
-安装Microsoft .NET 4 Framework - http://www.microsoft.com/en-us/download/details.aspx?id=17851

- Update AMD CPU Drivers (WinXP / AMD Only) - http://support.amd.com
-升级 AMD CPU驱动（仅限WinXP/AMD芯片）- http://support.amd.com

- Install the latest service pack and updates from Windows Update for your version of Windows.
-通过Windows Update升级Windows SP补丁包和升级补丁

- Ensure your anti-virus software was disabled during installation. You may need to uninstall, disable any anti-virus or security software that may conflict with the installer, then reinstall.
-在安装过程中关闭杀毒软件。可能需要在安装过程中拆卸或禁止有冲突的杀毒防护软件，然后再安装。

- Try running the game in compatibility mode for Windows XP SP3.
-尝试使用Windows XP SP3兼容模式运行游戏。
- Try setting the game's affinity to one core in the Windows Task Manager process list. You can do this by adding “-onethread” to the Launch Options in the Properties for Homeworld Remastered inside Steam.
-在Windows任务管理器 进程清单中，尝试右键游戏进程，在“关系设置”中选择单个CPU核心。也可以在Steam中，游戏的属性设置里添加启动参数“-onethread”。

- Disable Catalyst AI if using an AMD video card.
-如果使用AMD ATI显卡，禁用Catalyst AI

- Install missing .dll files any errors are calling for from Microsoft (or other sources, like your video card manufacturer).
-安装丢失的dll文件

If you’re still experiencing problems after this, submit a ticket and we’ll troubleshoot from there.
如果还有问题，提交一个申请给我们，我们会跟进处理。
https://gearboxsoftware.zendesk.com/anonymous_requests/new

As part of that troubleshooting, a diagnostic file called DxDiag.txt would be extremely helpful. To create a DxDiag and send it back to us, please follow the instructions below:
作为故障排除的一部分，诊断文件DxDiag.txt是非常有用的。创建诊断文件并发送给我们，请参考以下说明：

1) Press and hold the Windows key and the letter R on your keyboard
按键盘上的WIN+R
2) Type dxdiag into the prompt that appears.
键入dxdiag
3) Click OK.
点击OK
4) Once in the DirectX Diagnostic Tool, click Save All Information…
进入 DirectX诊断工具后，点击保存所有信息。
5) Select where you want to save DxDiag.txt and attach that file in your ticket.
将保存的DxDiag.txt作为附件放到申请单中。