求助！！大家有遇到过这个问题吗？(已解决)

747288814

游戏启动、游玩过场什么的都很正常，但是一到CG动画 尤其是BOSS结束后的动画 很大的概率会崩溃 黑屏无信号源了 大家有遇到过这个问题吗？

wh42945291

没有遇到过

747288814

KOEI TECMO GAMES (Customer Support)

Feb 15, 2021, 11:27 GMT+9

Dear Customer,

Thank you for your inquiry.
We sincerely apologize for any inconvenience.

First of all, could you please try reinstalling the latest version of Windows Media Player?
https://support.microsoft.com/en ... indows-media-player
Also, if you have installed other freeware such as codecs for cutscenes, try reinstalling or uninstalling them if possible.

Besides, if you use AMD graphics card, and the Fluid Motion in Radeon Setting is ON, please try setting it OFF.

If the issue persists, please consider requesting a refund from Valve. We apologize for any inconvenience caused.
However, please note that Steam's refund policy is that a request is made within fourteen days of purchase, and that the title has been played for less than two hours.
Please note that Steam support has the final decision regarding whether the refund will be made.

http://store.steampowered.com/steam_refunds/

Thank you for your kind cooperation.


Best regards,

Koei Tecmo Customer Support

747288814

Feb 14, 2021, 0:34 GMT+9

The game process is very normal, but CG animation will begin to black screen, computer crash.

747288814

KOEI TECMO GAMES (Customer Support) Feb 15, 2021, 11:27 GMT+9 Dear Customer, Thank you for your inquiry. We sincerely apologize for any inconvenience. First of all, could you please try reinstalling the latest version of Windows Media Player? https://support.microsoft.com/en-us/help/14209/get-windows-media-player Also, if you have installed other freeware such as codecs for cutscenes, try reinstalling or uninstalling them if possible. Besides, if you use AMD graphics card, and the Fluid Motion in Radeon Setting is ON, please try setting it OFF. If the issue persists, please consider requesting a refund from Valve. We apologize for any inconvenience caused. However, please note that Steam's refund policy is that a request is made within fourteen days of purchase, and that the title has been played for less than two hours. Please note that Steam support has the final decision regarding whether the refund will be made. http://store.steampowered.com/steam_refunds/ Thank you for your kind cooperation. Best regards, Koei Tecmo Customer Support

747288814 Feb 14, 2021, 0:34 GMT+9 The game process is very normal, but CG animation will begin to black screen, computer crash.

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你win10播放器的问题